Refund policy

 

WHAT IS YOUR RETURNS POLICY?

Please note that during some promotional periods we may request that customers pay for their own returns if an item is not suitable. This will be clearly stated on promotional banners, blocks and artwork on the website and in any email campaigns.

If you have changed your mind or would like a different size or colour, there is no problem returning it to us. We will happily accept orders returned to us within 28 days of purchase and we will give you a full refund. All items you have purchased must not be worn and must still have all relevant tags and labels attached as well as being in a resalable condition.

We do not do exchanges, you will have to return your item and repurchase the new item you'd like as normal.

To return your order, please fill in the Return Form in your package, stating the items you are returning and a reason for return.

Place the form back into the parcel along with your items and post it back to Emreco at your local DPD Office with tracked delivery to: Emreco, Tong Road Business Park, Amberley Road, Leeds, England, LS12 4BF. You can locate your nearest DPD drop off point here. 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

You will receive a full refund of the price paid for the items, but we do not refund your delivery cost (unless the products were faulty).

Please allow up to 10 working days from receipt, for us to process your refund, this may be longer during busy sale periods.